H&C Play uses adaptive streaming. This means you will see the best video for your internet connection speed. When the player first loads, you will receive a low quality stream, which will automatically improve within a few seconds. The lowest stream we offer is 400 Kbps and the highest quality stream is 2.2 Mbps. If you have a low quality picture, please refresh the video player and wait up to 30 seconds. The quality setting is listed in the video player and can be manually forced to a higher quality if automatic switching fails.