Struggling to access an event or video that you’ve paid to purchase? Our handy guide below gives an overview on how to access your library of pay per view content.
After you have purchased an event, you will be sent an email with a link to that event you have purchased. You can access all your purchases by login onto your account first and then navigate to the "Library" section on the website and across all apps
The link to the event is also available through the "Purchase your pass" link on the live events page.
On the live events page on the website and apps, the "Watch Now" button will appear on the day of the event and will be the link to the live stream. Just click on the link and enjoy!
Our live event website page:
Our live event app page:
**Please note: Prior to the start of a live event, you will see a countdown clock in place of the video stream. This countdown clock will disappear closer to the event, and you will be able to view content as it is streamed from the venue.
Should you have any difficulty accessing the live stream, please send a ticket to our friendly Customer Support team by emailing: firstname.lastname@example.org
Alternatively, you can register a new support ticket for the Customer Support team here